Customer Journey Session
Are your customers coming back? Repeat business is the bread and butter of most businesses. You simply can’t exist without it. What are clients saying about your business to others? How did they find your business? Was it by coincidence? Coincidence is not good enough. This part of the process is aimed at designing your customer journey. We step through the journey from the first time they get to hear of your business and go through each point of contact. We want to ensure maintaining a lifelong relationship. We design an effective 360-degree customer-centric journey. The first step is to categorize your customer personas. We step into their shoes and find the thoughts, emotions, conversations, and processes that will deliver happiness. This ensures a user experience that will satisfy your customers, make them come again, and recommend you to their friends.